This policy clearly sets out how your personal data is collected, used, and protected on the tigro platform. We believe that transparency is the foundation of trust.
Last Updated: January 2026
When you create an account on tigro, we collect the personal details needed to verify your identity — including your name, email address, mobile number, date of birth, and Bangladesh address. This information is essential for account verification and ensuring secure service. We are unable to provide full access to our services until your identity has been confirmed.
Some technical information is collected automatically from your device and browser — including IP address, browser type, operating system, screen resolution, and device identifiers. This data is used to maintain platform security and detect unusual login activity. For mobile users, unique device identifiers may also apply.
Local payment information — including transaction records via bKash, Nagad, or Rocket, deposit and withdrawal amounts (Bangladesh Taka — ৳), and payment method details — is stored securely. Full card numbers and bank passwords are never stored on our servers. Transaction records are retained for a defined period solely for legal and audit purposes.
We also collect data about how you use the platform — such as which games or sports sections you visit, your betting patterns, login and logout times, and which device you use to access the platform. This information helps us personalise your experience and keep promotional offers relevant. By analysing your usage patterns, we continually improve the quality of our services.
Tigro uses your data only for specific, legitimate purposes. The primary purpose of the data we collect is to manage your account, ensure secure login, and process transactions. Your data is also used to complete KYC (Know Your Customer) verification.
Your payment details are used to process deposits and withdrawals quickly and accurately. We also analyse data to detect fraudulent activity and prevent unauthorised access to accounts. Our security team continuously monitors for suspicious behaviour.
You will receive personalised promotions, bonus offers, and lottery notifications based on your preferences and usage habits. You can opt out of marketing communications at any time from your account settings. Your data is also used to provide customer support, so that every issue can be resolved as quickly as possible.
Your data is also used to comply with Bangladeshi laws and regulations, prepare reports required by regulatory authorities, and support financial audits. It is never used for any purpose beyond fulfilling legal obligations. We always keep data usage to the minimum necessary.
The tigro website uses cookies and similar tracking technologies to keep your browsing experience smooth and seamless. Cookies are small data files stored in your browser that allow the site to recognise you on return visits without requiring you to log in again. They are essential for remembering login details, saving language preferences, and maintaining secure sessions.
We use three types of cookies: essential cookies (required for the site to function), functional cookies (to remember your preferences), and analytics cookies (to monitor site performance). Disabling essential cookies may cause certain core features of the platform to stop working correctly. Analytics cookies collect only aggregated, anonymised data.
You can manage or delete cookies at any time through your browser settings. Most modern browsers offer detailed cookie management options. However, disabling cookies entirely may limit certain services and require you to start a new session each time. tigro never uses third-party advertising trackers.
Tigro stores all collected data using industry-standard encryption technology. SSL/TLS encryption is applied during data transmission to prevent any third party from intercepting information in transit. Our server infrastructure is operated to the highest security standards.
Your payment information is stored in a separate, specially secured system accessible only to authorised personnel. Regular security audits are conducted and any vulnerabilities are addressed promptly. We strongly recommend enabling two-factor authentication to keep your account protected.
Data retention periods are determined by operational needs and legal obligations. Data for active accounts is retained at all times. After an account is closed, financial transaction records are kept for the period required under Bangladeshi law, then permanently deleted. In the event of a data breach, affected users will be notified as quickly as possible.
Tigro never sells your personal data or shares it with third parties for advertising purposes. We firmly believe that your privacy is a fundamental right and that protecting it is our ethical responsibility. Any instance of data being shared with third parties is clearly outlined below.
Transaction data is shared with bKash, Nagad, or other approved payment gateways as needed to process payments. This sharing is limited, purposeful, and strictly for completing transactions. Payment providers also adhere to their own strict privacy policies.
We may be required to disclose data under legal obligation if we receive a valid order from a Bangladeshi law enforcement agency or regulatory authority. In such cases, only the specific data requested will be provided — nothing more. Without a legal obligation, your data will not be shared with any third party upon request.
A limited number of trusted technical service partners (such as cloud hosting or technology support providers) may access necessary data to a limited extent. All of them are contractually bound to uphold tigro's privacy standards and are not permitted to use the data independently. Strict data processing agreements are maintained with these partners.
Every tigro user has full rights over their own data. You may request a full overview of the data we hold about you at any time, and we are obligated to respond to your request. The right to access your data is a core principle of our platform.
If any of your data is inaccurate or incomplete, you have the right to request a correction. Some details can be updated directly from your account settings; for more complex corrections, please contact our support team. We typically process correction requests within 7 business days.
You also have the right to erasure, though data we are legally required to retain falls outside the scope of this right. Before suspending or closing an account, we will verify your identity to prevent unauthorised requests. Deletion requests are processed within 30 days, and a confirmation will be sent once complete.
You also have the right to object to the processing of your data and, in certain circumstances, the right to restrict it. You may opt out of marketing communications at any time and your request will be actioned immediately. To exercise any of these rights, please contact us through the channels listed in the contact section below.
Tigro reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in advance via your registered email address or mobile number. The date of the latest update will always be shown at the top of this page under "Last Updated".
Continued use of the platform after an updated policy takes effect will be considered your acceptance of the revised terms. We recommend reviewing this page regularly. If you do not agree with the updated policy, you may contact us to close your account.
Our support team is available 24/7 for any privacy-related questions, complaints, or requests. Our dedicated data protection team takes every concern seriously and works to resolve issues within the committed timeframe. We are grateful for your trust in tigro and remain fully committed to keeping your data safe.
Email: support at tigro.ws
Response time: typically within 24 hours
Our on the FAQ page Find answers to common privacy questions. Register on tigro today for a safer experience and enjoy Bangladesh's premier entertainment platform.